Warranty Information

1.Warranty Time：

-wiwu products come with a warranty period ranging from 12 months

- Offline purchase: Please contact the store/distributor or agent directly to assist with your after-sale question.

2.Valid proof of purchase to claim warranty:

- Products purchased from www.wiwu.com: Please provide order number or sales invoice that clearly show the sales channel, product details, price, sales date.

3 Not Covered Under Warranty:

- Products without sufficient proof of purchase

- Items that have expired their warranty period

- Free products - Repairs through 3rd parties

- Damage from outside sources

- Purchases from unauthorized resellers

- Other situations not specified in this policy